FAQ 2017-03-30T16:32:38+00:00

FAQ

I seem to be stuck in the calibration screen 2017-02-13T15:34:46+00:00

Our sensors are designed to work on water, and large magnetic or metallic object may interfere with the calibration process. Make sure you turn the sensor 360 degrees in all directions, if this does not work, turn the app and sensors off and on again.

What does the LED’s display indicate? 2017-02-13T15:34:24+00:00

1 LED on – sensor is starting

1 LED flashing – sensor is on

2 LED’s flashing one by one – battery is charging @50%

3 LED’s flashing one by one – battery is charging @75%

3 LED’s on – battery is fully charged

3 LED’s flashing – battery is depleted

The sensor can not be turned off, what can i do? 2017-02-13T15:33:58+00:00

Press and hold the sensor button for 30 seconds, it will reset.

What do the LED lights of the Motionize Paddle sensors indicate? 2017-02-13T15:33:36+00:00

1 LED pulse on/off – sensor is on

3 LEDs pulse on/off – sensor low battery

Short press the sensor button for battery level indication – LEDs will light up one by one. 3 LEDs = full battery, 2 LEDs = battery at 2/3 capacity, 1 LED = battery at 1/3 capacity.

When Charging the sensors: 1 LED pulse = battery low, 1+2 LED pulsing = battery is 2/3 charged, 1+2+3 LEDs pulsing = battery is full.

How do I charge the device? 2017-02-13T15:33:04+00:00

In your Motionize kit, you will find a charger compatible with our sensors. See the User Guide for charging instructions.

How does the system communicate with my smartphone? 2017-02-13T15:30:34+00:00

Our sensors communicate with the smartphone via Bluetooth Smart.

I’m having a Bluetooth pairing problem, what should I do? 2017-02-13T15:29:50+00:00

1.Turn the Bluetooth setting on your phone off and on again.
2.Close the app and launch it again. Turn off and on both of your sensors.
3.If the problem consists, long press the sensors button for more than 30 seconds to reset them.
4.If there is still no change, contact our technical supports at contact us

My sensor isn’t charging, what can I do? 2017-02-13T15:29:11+00:00

Make sure to slide the sensor onto the provided charger leading with the black band side. The sensor should slide all the way in with no gap left.

The LED’s will light up one by one, “counting” the level of charge.

What heart-rate monitor straps are supported? How can I pair mine with the app? 2017-02-13T15:28:24+00:00

The Motionize SUPerior app supports most Bluetooth-based heart-rate monitor straps. Connect them to the app via the “pair devices” screen.

I received an alert saying registration to the app failed. What do I do? 2017-02-13T15:27:59+00:00

Failure to register is usually the result of no internet connection. Make sure your phone has a WiFi connection and/or that the phone’s cellular data plan is active.

Can I share my stats? 2017-02-13T15:27:29+00:00

Yes, via the share options on the report screen.

How do I review my stats? 2017-02-13T15:27:04+00:00

You can view your performance and progress by checking the reports generated for each session on the history screen.

How accurate is the data on my app? 2017-02-13T15:26:33+00:00

Very accurate. The system captures your motions thousands of times a minute to achieve maximum accuracy, which is also affected by user performance, sea conditions, etc.

No strokes display / sensor does not seem to respond. 2017-02-13T15:26:05+00:00
  • Make sure your sensor is charged and synced with the app.
  • Close the session and start a new one.
  • Check that the sensor is installed correctly (see the User Guide for directions).
  • Paddle in a straight line for 50 strokes.
  • If the issue consists contact our tech support at contact us

I forgot my password! 2017-02-13T15:25:38+00:00

Contact our tech support at contact us 

How do I connect my sensor to the app? 2017-02-13T15:25:08+00:00

To connect your sensor, you must first enable Bluetooth in your phone settings. Next, verify that the paddle sensor is active. Once the sensor is recognized by your phone, you can connect it via the “pair devices” drawer in the top right corner of the app.

If I seem to have a software problem while working with the app what can I do? 2017-02-13T15:24:36+00:00

Contact our technical support at contact us

What operating systems does the app support? 2017-02-13T15:23:49+00:00

The Motionize SUPerior App requires IOS version 8 and up, and Android version 5 and up.

Water drops mimic fingers touching the screen while i paddle. What do I do? 2017-02-13T15:09:06+00:00

While in an active session, the phone screen will be locked automatically to avoid this “wet fingers syndrome”.

You can switch between screens, start, pause or end a session using the paddle sensor’s power button.

I received an alert saying registration to the app failed. What do I do? 2017-02-13T15:08:38+00:00

Failure to register is usually the result of no internet connection. Make sure your phone has a WiFi connection and/or that the phone’s cellular data plan is active.

What heart-rate monitor straps are supported? How can i pair mine with the app? 2017-02-13T15:08:15+00:00

The Motionize Paddle app supports most Bluetooth-based heart-rate monitor straps. Connect them to the app via the “pair devices” screen.

Can I share my stats? 2017-02-13T15:07:33+00:00

Yes, via the share options on the report screen.

How do I review my stats? 2017-02-13T15:07:07+00:00

You can view your performance and progress by checking the reports generated for each session on the history screen.

How accurate is the data on my app? 2017-02-13T15:06:37+00:00

Very accurate. The system captures your motions thousands of times a minute to achieve maximum accuracy, which is also affected by user performance, sea conditions, etc.

No strokes display in the top view screen and/or gauges aren’t moving. 2017-02-13T15:06:06+00:00
  • Make sure your sensors are charged and synced with the app.
  • Close the session and start a new one.
  • Check that the sensors are installed correctly (see the User Guide for directions).
  • Paddle in a straight line for 50 strokes.
  • If the issue consists contact our tech support at contact us

I forgot my password! 2017-02-13T15:05:36+00:00

Contact our tech support at contact us contact us

How do I rearrange the data in the split screen view? 2017-02-13T15:05:02+00:00

You can select the parameter fields shown in the split screen via Settings>Session Settings>Parameter Selection Screen.

How do I connect my sensors to the app? 2017-02-13T15:04:39+00:00

To connect your sensors, you must first enable Bluetooth in your phone settings. Next, verify that the paddle sensor is active. Once the sensors are recognized by your phone, you can connect them via the “pair devices” screen in the app.

If I seem to have a software problem while working with the app what can I do? 2017-02-13T15:03:35+00:00

Contact our technical support at contact us

What’s your return policy? 2017-02-13T14:59:37+00:00

See our return policy here

Is there a warranty? 2017-02-13T14:59:10+00:00

Yes. See our warranty information at the user guide

What languages does Motionize support? 2017-02-13T14:58:26+00:00

English

What does Motionize SUPerior measure? 2017-02-13T14:57:46+00:00

The system measures speed, distance traveled, time elapsed, distance traveled per stroke, stroke count, calories burned (when using a heart rate monitor), strokes per minute, goal completion, and water entry angles.

What does Motionize Paddle Tracker measure? 2017-04-05T16:44:38+00:00

The system measures speed, pace, distance traveled, time elapsed, distance traveled per stroke, stroke count, calories burned (when using a heart rate monitor), paddle depth, stroke length left & right, strokes per minute, goal completion, and interval sessions.

I need a replacement part! 2017-02-13T14:00:02+00:00

You can find replacement parts at our vendor’s facilities, or contact us for further assistance.

Will you be showing pro results on the app? 2017-02-13T13:59:30+00:00

We are working to bring this feature to our users, check back soon for updates.

Will your devices help improve my paddling? 2017-02-13T13:58:52+00:00

We believe so! If you pay close attention to your performance reviews and the suggested corrections by our virtual coach, we’re confident that you will see results in no time.

How long does the battery last? 2017-02-13T13:58:19+00:00

Our sensor’s battery can last up to 5 hours of use.

Where can I buy your products? 2017-04-05T16:45:50+00:00

You can purchase Motionize Paddle Tracker and the Motionize SUPerior at your local paddlesports or sports equipment store. You can also order online via this link

Can I have a copy of the User Guide? 2017-02-13T13:56:56+00:00

You can download the User Guide via this link

I’m a member of the press and would like to know more, who do I contact? 2017-02-13T13:53:18+00:00

Give us a shout at info@motionizeme.com

Will it fit my gear? 2017-02-13T13:52:10+00:00

Yes. Our sensors fit easily on all paddle types, touring, sea and sit-on-top kayaks.

Do I need a smartphone to use your products? 2017-02-13T13:51:50+00:00

Yes, feedback and coach comments are received via our dedicated Motionize smartphone apps.

What comes with the Motionize SUPerior kit? 2017-02-13T13:51:23+00:00

The kit comes complete with one paddle sensor, one mounting sticker, a charger, a micro-USB cable, and a hard carry case.

What comes with the Motionize Paddle Tracker kit? 2017-04-05T16:44:47+00:00

The kit comes complete with one paddle sensor, one kayak sensor , two securing leashes, two mounting stickers, a charger, a USB adapter, and a micro-USB cable, and a universal mount from RAM® Mounts.

How will your products help me improve? 2017-02-13T13:49:34+00:00

We use advanced, dedicated algorithms, designed to learn the user’s technique over time and make suggestions regarding paddling style. We analyzed the key aspects of paddling technique together with leading coaches and athletes. Using this knowledge, we provide you with feedback that makes the most difference as well as little tweaks to help you improve.

What if I have more than one gear set? 2017-02-13T13:48:40+00:00

No problem. You may enter any number of gear sets to your personal profile. Before each session, select the equipment you intend to use. You can also select your favorite equipment, which will be your default selection. The tracking of your movement will adjust accordingly.

Are Motionize products for professionals or amateurs? 2017-02-13T13:47:26+00:00

Our products are for everyone. From amateur to pro level, we monitor a broad range of parameters and offers individualized coaching so you can improve how you work your body and equipment no matter where your skill level lies.

What operating systems does the app support? 2017-02-13T13:47:31+00:00

The Motionize Paddle App requires IOS version 8 and up, and Android version 5 and up.

How can i reset the sensor? 2017-02-13T13:47:36+00:00

Holding the sensor button for 30 seconds will reset it.

Will the feedback I get from the Motionize Products be personalized? 2017-02-13T13:47:41+00:00

Absolutely! Our products consider your individual body measurements and equipment. After learning your style and analyzing it with thousands of hours of test data, we provide the comments that matter most to you and can help you improve in real time.

What is Motionize Superior? 2017-02-13T13:47:48+00:00

Motionize SUPerior paddle tracker is the first real time stand up paddling tracker that attaches to your paddle and allows improving all elements of your paddling.

What is Motionize Paddle Tracker? 2017-04-05T16:45:32+00:00

Motionize Paddle Tracker is a multi-sensor kit for tracking your paddling motions and receiving real-time feedback, complete with world-class personal coaching.

Contact us